Yawn...

Yada, yada yesterday. Yawn today.

Just after 6:00 AM today Global Cash Flow Network
called to answer my latest ticket. Do you remember
it? That's the one sent to Mary Gersten
personally. (There existed a sneaky suspicion that
Mary would not see it and this call seems to
confirm it.)

The person who called said my concerns were not
raised in the ticket (remember this ticket
basically complains about the lack of simple
questions asked but not answered by GCFN Support),
and now he was on the line with me would I ask him
the questions. I said, No, as Jaffa (my cat)
wanted breakfast, coffee (albeit instant) needed
to course its way to my heart so the day could
start, and generally there existed an air of
peevishness at my latest ticket being handled by a
minion, and not by Mary Gersten, personally.

Said minion advised that he would be in the office
for about another hour, to which was expected (by
me) an email to my earlier-asked questions (in
previous tickets). No dice!

He also said if an email response was required
that should be mentioned in the support ticket.
(If he'd re-read the previous tickets , he
would've seen that point covered, and he was the
one who personally DID NOT answer the very simple
questions in the first place!)

Now, Dear Reader, you must remember that GCFN is a
global company; its name is Global Cash Flow
Network. As such, shouldn't there be at least some
representation after their normal business hours
to cater for their international client base? Yes?
No? Maybe? Unsure?

There was such promise for this programme to be a
fantastic opportunity, and yet so far, GCFN is
blowing it. GCFN is failing the acid test of
decency and professionalism, in my opinion.

Of course, it could just be me, couldn't it!

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